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Troubleshooting Guide (view source)
Revision as of 06:58, 6 September 2023
, 06:58, 6 September 2023→STATUS INDICATIONS
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|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
|[[File:White rolldown.gif|center|frameless|alt=|213x213px]]
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby Yellow.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby Yellow.gif|center|frameless]]
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|White LED‘s rolling from the bottom to the top – shows that TeltoCharge is booting up
|White LED‘s rolling from the bottom to the top – shows that TeltoCharge is booting up
|White LED‘s rolling from the top to the bottom – shows that TeltoCharge is Reserved (OCPP only)
|White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
|White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
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{| class="wikitable"
{| class="wikitable"
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|[[File:TeltoCharge LEDS AddNFC.gif|center|frameless]]
|[[File:TeltoCharge LEDS AddNFC.gif|center|frameless]]
|[[File:TeltoCharge LEDS AuthorizationAccepted.PNG|center|frameless|alt=|204x204px]]
|[[File:TeltoCharge LEDS AuthorizationAccepted.PNG|center|frameless|alt=|204x204px]]
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| Four middle blue LED’s pulsing – TeltoCharge waiting to add new NFC card
|Four middle blue LED’s pulsing – TeltoCharge waiting to add new NFC card
|Green LED‘s pulsing - Initialisation of charging.
|Green LED‘s pulsing - Initialisation of charging.
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
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===RED LED INDICATIONS (errors)===
===RED LED INDICATIONS (errors)===
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|Input voltage error.
|Input voltage error.
| Output voltage/current error.
|Output voltage/current error.
|Current leakage detected.
|Current leakage detected.
| Connectivity error.
|Connectivity error.
|Temperature error.
|Temperature error.
|Internal errors.
|Internal errors.
Output current.
Output current.
|Current leakage detected
|Current leakage detected
| Cable lock;
|Cable lock;
PP fail;
PP fail;
Car diode.
Car diode.
|Temperature reached 85°C
|Temperature reached 85°C
| -12V;
| -12V;
|CP fail
|CP fail
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*Check if input wiring is connected correctly;
*Check if input wiring is connected correctly;
* Measure input voltage;
*Measure input voltage;
*Check installer menu settings if supply voltage and voltage tolerance is in accordance with the measured input voltage.
*Check installer menu settings if supply voltage and voltage tolerance is in accordance with the measured input voltage.
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* Disconnect charging cable from the EV and check if the issue remains.
*Disconnect charging cable from the EV and check if the issue remains.
* Reboot charger and try to connect EV again.
*Reboot charger and try to connect EV again.
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*Disconnect the cable from the EV and check if the error persists.
*Disconnect the cable from the EV and check if the error persists.
*If the error is cleared, try to start charging. If the error occurs once again, try following steps:
* If the error is cleared, try to start charging. If the error occurs once again, try following steps:
*Check if charging cable is fully pluged into socket and/or EV;
*Check if charging cable is fully pluged into socket and/or EV;
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
*Check visually if the cable is not damaged.
*Check visually if the cable is not damaged.
* Check if the boards are not covered in dust and/or other materials.
* Check if the boards are not covered in dust and/or other materials.
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*Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
*Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
*Try to reconnect charging cable to the EV and EVSE (if it is socket version).
* Try to reconnect charging cable to the EV and EVSE (if it is socket version).
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
* If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
*If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
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*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
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*Restart TeltoCharge
*Restart TeltoCharge
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*Try reconnect charging cable from the EV side. There might be control pilot communication problem which can occur with different EV models.
*Try reconnect charging cable from the EV side. There might be control pilot communication problem which can occur with different EV models.
| Go to the live data section and see what is the main problem.
|Go to the live data section and see what is the main problem.
*Check connected wires via TeltoCharge and energy meter inputs;
*Check connected wires via TeltoCharge and energy meter inputs;
*Check if the energy meter is compatible;
* Check if the energy meter is compatible;
*Check temperature.
*Check temperature.
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|Simple CP detected
|Simple CP detected
|Temperature warning
| Temperature warning
|Ventilation required
|Ventilation required
|RTC time lost
|RTC time lost
| colspan="13" |<center><big>'''Meaning'''</big></center>
| colspan="13" |<center><big>'''Meaning'''</big></center>
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|Connected EV uses Simplified charging sequence. Charging power is limited to1 Phase 10 A;
| Connected EV uses Simplified charging sequence. Charging power is limited to1 Phase 10 A;
|Temperature higher than warning limit, current throttling
|Temperature higher than warning limit, current throttling
|Low battery voltage EVSE (RTC)
|Low battery voltage EVSE (RTC)
|Energy meter configuration mismatch
|Energy meter configuration mismatch
|Energy meter type unidentified
| Energy meter type unidentified
|Main board is failing to boot
|Main board is failing to boot
