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Simple steps of finding place in your mobile application where you can download '''troubleshoot file'''.
Simple steps of finding place in your mobile application where you can download '''troubleshoot file'''.
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1. Go to '''Settings'''->'''Device info'''->'''Diagnostics'''. <br>
1. Go to '''Diagnostics.'''<br>
2. Slide to the bottom. <br>
2. Slide to the bottom. <br>
3. Click '''Download troubleshoot file'''. <br>
3. Click '''Troubleshoot file'''. <br>
4 Click '''Download troubleshoot file'''. <br>
5. Wait until '''file downloaded''' message pop-up.<br>
6. Select the downloaded file.<br>
7. '''Click''' At the top right corner and press '''share'''<br>
'''Note:''' For best results, please download the file '''during charging session.''' Then more details about current situation would be saved.
'''Note:''' For best results, please download the file '''during charging session.''' Then more details about current situation would be saved.
[[File:Picture-share.png|border|frameless|317x317px|alt=]]
[[File:Picture-share.png|border|frameless|317x317px|alt=]]
[[File:Save to files.png|border|frameless|317x317px|alt=]]
[[File:Save to files.png|border|frameless|317x317px|alt=]]
<h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">LED indicators</h2>
<h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">LED indicators</h2>
|White LED‘s rolling from the top to the bottom – shows that TeltoCharge is Reserved (OCPP only)
|White LED‘s rolling from the top to the bottom – shows that TeltoCharge is Reserved (OCPP only)
| White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
| White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
| Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
|Yellow LED‘s on – TeltoCharge is not charging, simplified charging sequence is required.
|Yellow LED‘s on – TeltoCharge is not charging, simplified charging sequence is required.
|Blue LED‘s lights up from the middle – TeltoCharge do not require permission, it is waiting for EV to initiate charging process (go to state C).
|Blue LED‘s lights up from the middle – TeltoCharge do not require permission, it is waiting for EV to initiate charging process (go to state C).
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|Authorize yourself with app or NFC card.
|Authorize yourself with app or NFC card.
| 1. Go to settings via Teltonika energy APP and select schedule time section to check for set graphs<br>
|1. Go to settings via Teltonika energy APP and select schedule time section to check for set graphs<br>
2. Wait for more available power or increase amperage limits via settings (if your grid allows it)<br>
2. Wait for more available power or increase amperage limits via settings (if your grid allows it)<br>
3. Available power is less than 6 Amperes. Provide more power or wait for more to generate.<br>
3. Available power is less than 6 Amperes. Provide more power or wait for more to generate.<br>
|Green LED‘s pulsing - Initialisation of charging.
|Green LED‘s pulsing - Initialisation of charging.
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
| Green LED‘s on – TeltoCharge finished charging.
|Green LED‘s on – TeltoCharge finished charging.
| Purple LED‘s on – TeltoCharge requires ventilation (charging is done in state D).
|Purple LED‘s on – TeltoCharge requires ventilation (charging is done in state D).
| Red four middle LED's - NFC/RFID card declined from the server.
|Red four middle LED's - NFC/RFID card declined from the server.
|Green four middle LED's - NFC/RFID card accepted from the server.
| Green four middle LED's - NFC/RFID card accepted from the server.
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Output current.
Output current.
| Current leakage detected
|Current leakage detected
|Cable lock;
|Cable lock;
PP fail;
PP fail;
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Problems with energy meter:
Problems with energy meter:
* Unrecognized;
*Unrecognized;
*Badly set;
*Badly set;
*Communication problems;
*Communication problems;
Other problems:
Other problems:
*Temperature;
*Temperature;
* Current ;
*Current ;
*D state.
*D state.
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*Reboot charger and try to connect EV again.
*Reboot charger and try to connect EV again.
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*Disconnect the cable from the EV and check if the error persists.
* Disconnect the cable from the EV and check if the error persists.
*If the error is cleared, try to start charging. If the error occurs once again, try following steps:
*If the error is cleared, try to start charging. If the error occurs once again, try following steps:
* Check if charging cable is fully pluged into socket and/or EV;
*Check if charging cable is fully pluged into socket and/or EV;
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
*Check visually if the cable is not damaged.
* Check visually if the cable is not damaged.
*Check if the boards are not covered in dust and/or other materials.
*Check if the boards are not covered in dust and/or other materials.
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*Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
*Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
* Try to reconnect charging cable to the EV and EVSE (if it is socket version).
*Try to reconnect charging cable to the EV and EVSE (if it is socket version).
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
*If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
*If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
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*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
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*Restart TeltoCharge
*Restart TeltoCharge
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|Simple CP detected
|Simple CP detected
|Temperature warning
| Temperature warning
|Ventilation required
|Ventilation required
|RTC time lost
|RTC time lost
|D state denied
|D state denied
|Sensors not calibrated
|Sensors not calibrated
| Energy meter comm error
|Energy meter comm error
|NFC init error
|NFC init error
|Low battery voltage
|Low battery voltage
|Emeter wrong type
|Emeter wrong type
|E-meter unidetified
|E-meter unidetified
|Main Board boot fail
| Main Board boot fail
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is present.
is present.
| EV requiring ventilation
|EV requiring ventilation
|EVSE date and time lost
| EVSE date and time lost
|Simplified CP detected and not allowed
|Simplified CP detected and not allowed
|EV requiring ventilation but charging location is not ventilated
| EV requiring ventilation but charging location is not ventilated
|Sensors were not calibrated during HW configuration
|Sensors were not calibrated during HW configuration
|Energy meter communication error
|Energy meter communication error
|NFC initialization error
|NFC initialization error
|Low battery voltage EVSE (RTC)
|Low battery voltage EVSE (RTC)
| Energy meter configuration mismatch
|Energy meter configuration mismatch
|Energy meter type unidentified
|Energy meter type unidentified
|Main board is failing to boot
|Main board is failing to boot
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Check EVSE RTC coin battery (CR 1220).
Check EVSE RTC coin battery (CR 1220).
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Connected Energy meter and configured Energy meter type in Installer menu are different.
Connected Energy meter and configured Energy meter type in Installer menu are different.
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Unknown device detected. Check if the energy meter is compatible.
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Reboot charger and check if the issue remains - contact support.
Reboot charger and check if the issue remains - contact support.
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