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→Return policy
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
1. Login to you VIP Helpdesk account: <nowiki>https://viphelpdesk.teltonika.lt/</nowiki>
1. Login to you VIP Helpdesk account: <nowiki>https://hd.teltonika.lt/</nowiki>
2. Create new query and fill in the information about the non-functioning product.
2. Create new query and fill in the information about the non-functioning product.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
==='''Shipping conditions'''===
==='''Shipping conditions'''===
