Difference between revisions of "App FAQ"
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|2. | |2. | ||
|How to access the installer settings? | |How to access the installer settings? | ||
| − | |To access the | + | |To access the installer menu, first TeltoCharge have to be paired with phone via Bluetooth and after finishing setup installer can access installer menu through settings with security code. |
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|3. | |3. | ||
|Can I increase charging speed? | |Can I increase charging speed? | ||
| − | |Charging speed depends on input voltage and current. User can change current through TeltoCharge application > settings > | + | |Charging speed depends on input voltage and current. User can change current through TeltoCharge application > settings > Load balancing. The maximum current is set by the installer in the installer menu. User can only lower or set current up to maximum installer set. |
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|4. | |4. | ||
|How to set maximum power limit? | |How to set maximum power limit? | ||
| − | |Maximum power can be set through | + | |Maximum power can be set through installer menu > Max power from grid. Maximum current should be set by installer in accordance on the electrical load in the area. User have the ability to lower the current with Load balancing function any time or increase up to maximum installer set. |
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|5. | |5. | ||
|How to reboot TeltoCharge? | |How to reboot TeltoCharge? | ||
| − | |To | + | |To reboot charger go to TeltoCharge application > settings > Reboot device. |
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|6. | |6. | ||
|How to reset TeltoCharge? | |How to reset TeltoCharge? | ||
| − | |To | + | |To factory reset device, go to application settings > Device info > and press Restore factory default settings. '''''Note:''' these settings restore only user settings. Settings which are set through Installer menu won’t change.'' |
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|7. | |7. | ||
Revision as of 08:19, 14 June 2022
| No. | Questions | Answers |
| 1. | How to update TeltoCharge firmware? | To download ant update latest version, we recommend to use firmware update instructions. |
| 2. | How to access the installer settings? | To access the installer menu, first TeltoCharge have to be paired with phone via Bluetooth and after finishing setup installer can access installer menu through settings with security code. |
| 3. | Can I increase charging speed? | Charging speed depends on input voltage and current. User can change current through TeltoCharge application > settings > Load balancing. The maximum current is set by the installer in the installer menu. User can only lower or set current up to maximum installer set. |
| 4. | How to set maximum power limit? | Maximum power can be set through installer menu > Max power from grid. Maximum current should be set by installer in accordance on the electrical load in the area. User have the ability to lower the current with Load balancing function any time or increase up to maximum installer set. |
| 5. | How to reboot TeltoCharge? | To reboot charger go to TeltoCharge application > settings > Reboot device. |
| 6. | How to reset TeltoCharge? | To factory reset device, go to application settings > Device info > and press Restore factory default settings. Note: these settings restore only user settings. Settings which are set through Installer menu won’t change. |
| 7. | How to find which app version I'm using? | To find app version go to main Teltonika Energy page and pres setting icon. At the bottom of the window you will see app version
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| 8. | How to find which Firmware I'm using? | To find firmware version go to TeltoCharge menu and press settings. Scroll down, open device info tab and press check for updates. In the table at the top of the window you will see firmware version which is currently installed. |
