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→Shipping conditions
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
1. Login to you VIP Helpdesk account: <nowiki>https://viphelpdesk.teltonika.lt/</nowiki>
1. Login to you VIP Helpdesk account: <nowiki>https://hd.teltonika.lt/</nowiki>
2. Create new query and fill in the information about the non-functioning product.
2. Create new query and fill in the information about the non-functioning product.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
==='''Shipping conditions'''===
==='''Shipping conditions'''===
After receiving MRA form, the device may be returned. To ensure fluent return process, these steps must be done.
After receiving RMA form, the device may be returned. To ensure fluent return process, these steps must be done.
* Returned product must be properly packed (preferably in original box).
* Returned product must be properly packed (preferably in original box).
Manufacturer have no obligations in covering shipping price. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items.
Manufacturer have no obligations in covering shipping price. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items.
To ensure safety, it is recommended to use a trackable shipping service.
* To ensure safety, it is recommended to use a trackable shipping service.
* Repaired product will be returned free of cost to the address registered in RMA form.
RMA items should be sent to the following address:
RMA items should be sent to the following address:
Ditvos Str. 6 Building B, LT-02121 Vilnius, Lithuania
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'''Disclaimer:''' ''Teltonika Energy has the right to change rules of warranty without prior announcement.''
'''Disclaimer:''' ''Teltonika Energy has the right to change rules of warranty without prior announcement.''
[[Category: General information]]