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→Shipping conditions
This page section is intended to describe full range of warranty conditions. In case of unforeseen accidents, it is suggested to read it carefully and if any question arises - contact your installer or sales manager.
This page section is intended to describe full range of warranty conditions. In case of unforeseen accidents, it is suggested to read it carefully and if any question arises - contact your installer or sales manager.
'''Warranty duration'''
==='''Warranty duration'''===
Teltonika Energy guarantees its TeltoCharge products against defects in used materials and workmanship for a period of 36 months (3 years) from the date of purchase.
Teltonika Energy guarantees its TeltoCharge products against defects in used materials and workmanship for a period of 36 months (3 years) from the date of purchase.
Should the product develop a fault, which is covered by the warranty conditions, within the relevant warranted period as set out above, it could be:
Should the product develop a fault, which is covered by the warranty conditions, within the relevant warranted period as set out above, it could be:
* Repaired
* Replaced with the same product by Teltonika Energy
* Replaced with the functionally equivalent product by Teltonika Energy
The warranty '''does not apply''' if, at the sole discretion of Teltonika Energy the product fault is caused by:
The warranty '''does not apply''' if, at the sole discretion of Teltonika Energy the product fault is caused by:
* directly or indirectly occurred damage resulting from reasonable wear or deterioration;
* processes during shipment, handling and/or storage;
* incorrect installation, relocation of the product after its first installation;
* abuse, misuse, or if it has been used or maintained in a manner not conforming to product manual instructions;
* negligence, inappropriate use or cleaning of the product;
* accident, theft or vandalism;
* the environmental influence (including, but not limited to, floods, storms, earthquakes and fires);
'''Return policy'''
==='''Return policy'''===
In case of product fault, which can not be solved in any other way, the charger can be returned to the original manufacturer - Teltonika Energy. Customers are only allowed to return products as a result of the product being defective, due to a Teltonika Energy order entry or manufacturing fault.
In case of product fault, which can not be solved in any other way, the charger can be returned to the original manufacturer - Teltonika Energy. Customers are only allowed to return products as a result of the product being defective, due to a Teltonika Energy order entry or manufacturing fault.
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
When client decides to send the product back, Teltonika Energy must approve the return request. If the fault is recognized as viable, manufacturer provides Returns Merchandise Authorization (RMA) form. To acquire it:
1. Login to you VIP Helpdesk account: <nowiki>https://viphelpdesk.teltonika.lt/</nowiki>
1. Login to you VIP Helpdesk account: <nowiki>https://hd.teltonika.lt/</nowiki>
2. Create new query and fill in the information about the non-functioning product.
2. Create new query and fill in the information about the non-functioning product.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
Devices sent to RMA '''without prior approval''' from Teltonika Energy by unilateral decision might not be processed and returned back to sender.
==='''Shipping conditions'''===
After receiving RMA form, the device may be returned. To ensure fluent return process, these steps must be done.
* Returned product must be properly packed (preferably in original box).
* Include device with available accessories.
* Print Return Merchandise Authorization Request form and fix it to the outside of the box in such manner, that RMA number as well as QR code would be clearly visible. Ensure that later form will not be easily damaged during shipping.
Manufacturer have no obligations in covering shipping price. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items.
Manufacturer have no obligations in covering shipping price. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items.
To ensure safety, it is recommended to use a trackable shipping service.
* To ensure safety, it is recommended to use a trackable shipping service.
* Repaired product will be returned free of cost to the address registered in RMA form.
RMA items should be sent to the following address:
Ditvos Str. 6 Building B, LT-02121 Vilnius, Lithuania
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'''Disclaimer:''' ''Teltonika Energy has the right to change rules of warranty without prior announcement.''
'''Disclaimer:''' ''Teltonika Energy has the right to change rules of warranty without prior announcement.''
[[Category: General information]]