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LED indicators (view source)

Revision as of 12:20, 11 October 2023

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__TOC__
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<h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">Introduction</h2>
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  <ul style="list-style-type: none; margin: 0; padding: 0;">
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Here you can find information about '''LED indicators''' of TeltoCharge and also '''Warnings''' which you could see inside your mobile application. There is explanation and solution provided for all of them.
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<br>
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<h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">How to check your charger firmware version?</h2>
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  <ul style="list-style-type: none; margin: 0; padding: 0;">
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<br>
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1. Go to Teltonika Energy app settings, scroll down and press '''device info''; <br>
    +
2. Press Check for updates; <br>
 +
 +
3. At the top, current firmware version can be found. <br>
 +
<br>
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[[File:TeltoCharge FirmwareVersionCheck.png|frameless|588x588px]] [[File:TeltoCharge FirmwareVersionCheck1.png|frameless|588x588px]]
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<br>
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<h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">How to download troubleshoot file?</h2>
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  <ul style="list-style-type: none; margin: 0; padding: 0;">
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Simple steps of finding place in your mobile application where you can download '''troubleshoot file'''.
 +
<br>
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1. Go to '''Settings'''->'''Device info'''->'''Diagnostics'''. <br>
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2. Slide to the bottom. <br>
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3. Click '''Download troubleshoot file'''. <br>
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4. '''''Wait up to 20 s''' for troubleshoot file to be generated.'' <br>
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5. Save file to your mobile phone and provide it to our Technical support departament.
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<br>
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<br>
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[[File:Settings device info.PNG|frameless|400x400px]] [[File:Device info.PNG|frameless|400x400px]] [[File:TS download.PNG|frameless|400x400px]] [[File:TS waiting.PNG|frameless|400x400px]]
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  <h2 style="color: #4a4a4a; font-size: 24px; font-weight: bold; margin-bottom: 10px;">LED indicators</h2>
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  <ul style="list-style-type: none; margin: 0; padding: 0;">
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===STATUS INDICATIONS===
 
{| class="wikitable"
 
{| class="wikitable"
 
|+
 
|+
Line 10: Line 41:  
!G
 
!G
 
!H
 
!H
−
!I
+
 
−
!J
  −
!K
  −
!L
  −
!M
   
|-
 
|-
 
|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
 +
|[[File:White rolldown.gif|center|frameless|alt=|213x213px]]
 
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS Standby Yellow.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS Standby Yellow.gif|center|frameless]]
Line 22: Line 50:  
|[[File:TeltoCharge LEDS WaitingforEV.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS WaitingforEV.gif|center|frameless]]
 
|[[File:TeltoCharge LED WaitingforAuthorization.gif|center|frameless]]
 
|[[File:TeltoCharge LED WaitingforAuthorization.gif|center|frameless]]
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|[[File:TeltoCharge LEDS OnHold.gif|center|frameless|alt=|202x202px]]
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 +
|-
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|White LED‘s rolling from the bottom to the top – shows that TeltoCharge is booting up
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|White LED‘s rolling from the top to the bottom – shows that TeltoCharge is Reserved (OCPP only)
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|White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
 +
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
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|Yellow LED‘s on – TeltoCharge is not charging, simplified charging sequence is required.
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|Blue LED‘s lights up from the middle – TeltoCharge do not require permission, it is waiting for EV to initiate charging process (go to state C).
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|Blue LED‘s pulsing – permission to charge is not granted. TeltoCharge requires authorization.
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|Blue LED‘s rolldown from up to down
 +
1. Wait for scheduled time.<br>
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2. No dynamic power – DLB/DLM/Solar enabled and no sufficient power.<br>
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3. EVSE suspended.<br>
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4. Reserved charge (OCPP only).
 +
 +
|-
 +
|
 +
|
 +
|
 +
|Open installer menu via Teltonika Energy app, set and save settings.
 +
|Open installer menu via Teltonika Energy app and select to allow simplified charging sequence
 +
|
 +
|Authorize yourself with app or NFC card.
 +
|1. Go to settings via Teltonika energy APP and select schedule time section to check for set graphs<br>
 +
2. Wait for more available power or increase amperage limits via settings (if your grid allows it)<br>
 +
3. Available power is less than 6 Amperes. Provide more power or wait for more to generate.<br>
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4. Other user has already reserved this charging station or RemoteStartTransaction command was received (OCPP only)
 +
 +
|}
 +
 +
{| class="wikitable"
 +
|+
 +
!I
 +
!J
 +
!K
 +
!L
 +
!M
 +
!N
 +
! O
 +
|-
 
|[[File:TeltoCharge LEDS AddNFC.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS AddNFC.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS InitialisationOfCharging.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS InitialisationOfCharging.gif|center|frameless]]
Line 30: Line 99:  
|[[File:TeltoCharge LEDS AuthorizationAccepted.PNG|center|frameless|alt=|204x204px]]
 
|[[File:TeltoCharge LEDS AuthorizationAccepted.PNG|center|frameless|alt=|204x204px]]
 
|-
 
|-
−
|White LED‘s rolling from the bottom to the top – shows that TeltoCharge is booting up
  −
|White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
  −
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
  −
|Yellow LED‘s on – TeltoCharge is not charging, simplified charging sequence is required.
  −
|Blue LED‘s lights up from the middle – TeltoCharge do not require permission, it is waiting for EV to initiate charging process (go to state C).
  −
| Blue LED‘s pulsing – permission to charge is not granted. TeltoCharge requires authorization.
   
|Four middle blue LED’s pulsing – TeltoCharge waiting to add new NFC card
 
|Four middle blue LED’s pulsing – TeltoCharge waiting to add new NFC card
 
|Green LED‘s pulsing - Initialisation of charging.
 
|Green LED‘s pulsing - Initialisation of charging.
 
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
 
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
−
| Green LED‘s on – TeltoCharge finished charging.
+
|Green LED‘s on – TeltoCharge finished charging.
 
|Purple LED‘s on – TeltoCharge requires ventilation (charging is done in state D).
 
|Purple LED‘s on – TeltoCharge requires ventilation (charging is done in state D).
 
|Red four middle LED's - NFC/RFID card declined from the server.
 
|Red four middle LED's - NFC/RFID card declined from the server.
 
|Green four middle LED's - NFC/RFID card accepted from the server.
 
|Green four middle LED's - NFC/RFID card accepted from the server.
 
|-
 
|-
−
|
  −
|
  −
|Open installer menu via Teltonika Energy app, set and save settings.
  −
|Open installer menu via Teltonika Energy app and select to allow simplified charging sequence
  −
|
  −
| Authorize yourself with app or NFC card.
   
|
 
|
 
|
 
|
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|}
 
|}
   −
===RED LED indicators (errors)===
+
 
 +
===RED LED INDICATIONS (errors)===
 
{| class="wikitable"
 
{| class="wikitable"
 
|+
 
|+
Line 69: Line 127:  
!F
 
!F
 
!G
 
!G
 +
!H
 
|-
 
|-
 
|[[File:TeltoCharge LEDS InputVoltageError.png|center|frameless]]
 
|[[File:TeltoCharge LEDS InputVoltageError.png|center|frameless]]
Line 77: Line 136:  
|[[File:TeltoCharge LEDS OtherErrors.png|center|frameless]]
 
|[[File:TeltoCharge LEDS OtherErrors.png|center|frameless]]
 
|[[File:TeltoCharge LEDS FaultyConnection.gif|center|frameless]]
 
|[[File:TeltoCharge LEDS FaultyConnection.gif|center|frameless]]
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|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|202x202px]]
 
|-
 
|-
 
|Input voltage error.
 
|Input voltage error.
Line 85: Line 145:  
|Internal errors.
 
|Internal errors.
 
|Faulty connection to EV.
 
|Faulty connection to EV.
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|Warning orange LED
 
|-
 
|-
 
|Overvoltage;
 
|Overvoltage;
Line 102: Line 163:  
|  -12V;
 
|  -12V;
 
|CP fail
 
|CP fail
−
 
+
|
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Problems with energy meter:
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*Unrecognized;
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*Badly set;
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*Communication problems;
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Other problems:
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*Temperature;
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*Current ;
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*D state.
 
|-
 
|-
−
| colspan="7" |<center><big>Troubleshooting</big></center>
+
| colspan="8" |<center><big>Troubleshooting</big></center>
 
|-
 
|-
−
|  
+
|
 
*Check if input wiring is connected correctly;
 
*Check if input wiring is connected correctly;
 
*Measure input voltage;
 
*Measure input voltage;
 
*Check installer menu settings if supply voltage and voltage tolerance is in accordance with the measured input voltage.
 
*Check installer menu settings if supply voltage and voltage tolerance is in accordance with the measured input voltage.
−
|  
+
|
 
*Disconnect charging cable from the EV and check if the issue remains.
 
*Disconnect charging cable from the EV and check if the issue remains.
 
*Reboot charger and try to connect EV again.
 
*Reboot charger and try to connect EV again.
 
|
 
|
 
*Disconnect the cable from the EV and check if the error persists.
 
*Disconnect the cable from the EV and check if the error persists.
−
*If the error is cleared, try to start charging. If the error occurs once again, try following steps:
+
* If the error is cleared, try to start charging. If the error occurs once again, try following steps:
 
*Check if charging cable is fully pluged into socket and/or EV;
 
*Check if charging cable is fully pluged into socket and/or EV;
 
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
 
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
 
*Check visually if the cable is not damaged.
 
*Check visually if the cable is not damaged.
−
*Check if the boards are not covered in dust and/or other materials.
+
* Check if the boards are not covered in dust and/or other materials.
 
|
 
|
−
* Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
+
*Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
−
*Try to reconnect charging cable to the EV and EVSE (if it is socket version).
+
* Try to reconnect charging cable to the EV and EVSE (if it is socket version).
 
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
 
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
−
* If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
+
*If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
 
|
 
|
 
*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
 
*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
−
|
+
|  
 
*Restart TeltoCharge
 
*Restart TeltoCharge
−
|
+
|  
 
*Try reconnect charging cable from the EV side. There might be control pilot communication problem which can occur with different EV models.
 
*Try reconnect charging cable from the EV side. There might be control pilot communication problem which can occur with different EV models.
 +
|Go to the live data section and see what is the main problem.
 +
 +
*Check connected wires via TeltoCharge and energy meter inputs;
 +
* Check if the energy meter is compatible;
 +
*Check temperature.
 +
 
|-
 
|-
−
| colspan="7" |<center><big>If issues still persists, report it via VIP helpdesk or your sales manager. ('''Note:''' please provide as much information as you can about your issue (photos, videos, etc..) this helps to solve it faster.</big></center>
+
| colspan="8" |<center><big>If issues still persists, report it via VIP helpdesk or your sales manager. ('''Note:''' please provide as much information as you can about your issue (photos, videos, etc..) this helps to solve it faster.</big></center>
−
|-
   
|}
 
|}
   −
===ORANGE LED indicators (warnings)===
+
===WARNINGS===
 +
 
 
{| class="wikitable"
 
{| class="wikitable"
 
|+
 
|+
−
!A
  −
!B
  −
!C
  −
!D
  −
!E
  −
!F
  −
!G
  −
!H
  −
!I
  −
!J
  −
!K
  −
!L
   
|-
 
|-
−
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
+
| colspan="13" |<center><big>'''Warning message'''</big></center>
−
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
  −
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|150x150px]]
   
|-
 
|-
 
|Simple CP detected
 
|Simple CP detected
−
|Temperature warning
+
| Temperature warning
 
|Ventilation required
 
|Ventilation required
 
|RTC time lost
 
|RTC time lost
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|Low battery voltage
 
|Low battery voltage
 
|Emeter wrong type
 
|Emeter wrong type
−
|Emeter unidetified
+
|E-meter unidetified
 +
|Main Board boot fail
 
|-
 
|-
−
|Connected EV uses Simplified charging sequence. Charging power is limited to1 Phase 10 A;
+
|-
 +
| colspan="13" |<center><big>'''Meaning'''</big></center>
 +
|-
 +
| Connected EV uses Simplified charging sequence. Charging power is limited to1 Phase 10 A;
    
|Temperature higher than warning limit, current throttling  
 
|Temperature higher than warning limit, current throttling  
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|Low battery voltage EVSE (RTC)
 
|Low battery voltage EVSE (RTC)
 
|Energy meter configuration mismatch
 
|Energy meter configuration mismatch
−
|Energy meter type unidentified
+
| Energy meter type unidentified
 +
|Main board is failing to boot
    
|-
 
|-
−
| colspan="13" |<center><big>Troubleshooting</big></center>
+
| colspan="13" |<center><big>'''What to do to avoid'''</big></center>
 
|-
 
|-
−
|  
+
|
 
Connected EV uses Simplified charging sequence. Charging power is limited. In installer menu option „Simplified charging sequence“ must be turned ON.
 
Connected EV uses Simplified charging sequence. Charging power is limited. In installer menu option „Simplified charging sequence“ must be turned ON.
−
|  
+
|
    
|
 
|
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|
 
|
 
Unknown device detected. Check if the energy meter is compatible.
 
Unknown device detected. Check if the energy meter is compatible.
 +
|
 +
Reboot charger and check if the issue remains - contact support.
 
|-
 
|-
−
| colspan="13" |<center><big>If issues still persists, report it via VIP helpdesk or your sales manager. ('''Note:''' please provide as much information as you can about your issue (photos, videos, etc..) this helps to solve it faster.</big></center>
+
| colspan="13" |<center><big>This LED shows that there is an active warning in the charger. This warning indication will work with other indications.  If issues still persists, report it via VIP helpdesk or your sales manager. ('''Note:''' please provide as much information as you can about your issue (photos, videos, etc..) this helps to solve it faster.</big></center>
 
|-
 
|-
 
|}
 
|}
−
[[Category: Installation]]
 
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