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Troubleshoot file
=Cable lock=
==Cable lock==
There is a possibility to activate cable lock on demand even if the charging is not initiated.
There is a possibility to activate cable lock on demand even if the charging is not initiated.
''Settings can only be found in socket variant products''
''Settings can only be found in socket variant products''
=Authorization=
==Authorization==
There is possibility to turn ON/OFF authorization for TeltoCharge.
There is possibility to turn ON/OFF authorization for TeltoCharge.
''By default authorization status is set to OFF, user can set this status during the first set-up wizard.''
''By default authorization status is set to OFF, user can set this status during the first set-up wizard.''
=Load balancing=
==Load balancing==
It is possible to set maximum amperage at which charger can operate. User can change current from 6 Amps to the maximum value, which was set by the Installer inside the Installer Settings.
It is possible to set maximum amperage at which charger can operate. User can change current from 6 Amps to the maximum value, which was set by the Installer inside the Installer Settings.
''By default this setting is set to 10 Amps''
''By default this setting is set to 10 Amps''
=NFC=
==NFC==
For personalized authorization, there is possibility to add and use NFC cards. Just press "Add new card", name your card and then touch the NFC card to the side of the charger. It should say "Card added successfully".
For personalized authorization, there is possibility to add and use NFC cards. Just press "Add new card", name your card and then touch the NFC card to the side of the charger. It should say "Card added successfully".
''By default, NFC cards whitelist is empty.''
''By default, NFC cards whitelist is empty.''
= Connectivity=
== Connectivity==
In the connectivity tab user can connect TeltoCharge to internet via Wi-Fi, Ethernet cable or GSM card (if it is selected as product option).
In the connectivity tab user can connect TeltoCharge to internet via Wi-Fi, Ethernet cable or GSM card (if it is selected as product option).
In this section, it is also possible to connect charging station to internet server for remote management (OCPP).
In this section, it is also possible to connect charging station to internet server for remote management (OCPP).
==WiFi==
==Wi-Fi==
To connect Teltocharge to Wi-Fi, just follow these steps:
To connect Teltocharge to Wi-Fi, just follow these steps:
In order to be able to type configuration manually, user have to disable DHCP setting beforehand. DHCP slider can be found in the same Ethernet parameters window.
In order to be able to type configuration manually, user have to disable DHCP setting beforehand. DHCP slider can be found in the same Ethernet parameters window.
=Date & Time=
==Date & Time==
In this tab user can set date and time according to the region in which product is going to be used. It is recommended to synchronize time with phone (button for this action is provided).
In this tab user can set date and time according to the region in which product is going to be used. It is recommended to synchronize time with phone (button for this action is provided).
=Device info=
==Device info==
In this tab user/installer can see all the HW information about charger, maximum current set by installer (inside installer menu) and real-time temperature.
In this tab user/installer can see all the HW information about charger, maximum current set by installer (inside installer menu) and real-time temperature.
After pressing '''Check for updates''', new window pops up, where user/installer can see information about current FW and update it.
After pressing '''Check for updates''', new window pops up, where user/installer can see information about current FW and update it.
=Installer menu=
==Installer menu==
This is the menu for installer to reach configuration settings.
This is the menu for installer to reach configuration settings.
After this reset yellow LEDs starts blinking which means that charger requires to set-up Installer menu again.
After this reset yellow LEDs starts blinking which means that charger requires to set-up Installer menu again.
=Reboot device=
==Reboot device==
There is a possibility to reboot charger through the Teltonika Energy app.
There is a possibility to reboot charger through the Teltonika Energy app.
== Troubleshoot file ==
Charger generate troubleshoot file, which contain all necessary logs. This function allows to download troubleshoot file from the charger via app so that Support or Installer could check what is wrong.
[[Category: Mobile app]]
[[Category: Mobile app]]