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This page section is intended to describe full range of warranty conditions. In case of unforeseen accidents, it is suggested to read it carefully and if any question arises - contact your installer or sales manager.   

This page section is intended to describe full range of warranty conditions. In case of unforeseen accidents, it is suggested to read it carefully and if any question arises - contact your installer or sales manager.   

'''Warranty duration'''

==='''Warranty duration'''===

Teltonika Energy guarantees its TeltoCharge products against defects in used materials and workmanship for a period of 36 months (3 years) from the date of purchase.

Teltonika Energy guarantees its TeltoCharge products against defects in used materials and workmanship for a period of 36 months (3 years) from the date of purchase.

Should the product develop a fault, which is covered by the warranty conditions, within the relevant warranted period as set out above, it could be:

Should the product develop a fault, which is covered by the warranty conditions, within the relevant warranted period as set out above, it could be:

§  Repaired  

* Repaired  

 

* Replaced with the same product by Teltonika Energy

§  Replaced with the same product by Teltonika Energy

* Replaced with the functionally equivalent product by Teltonika Energy

 

§  Replaced with the functionally equivalent product by Teltonika Energy

The warranty '''does not apply''' if, at the sole discretion of Teltonika Energy the product fault is caused by:

The warranty '''does not apply''' if, at the sole discretion of Teltonika Energy the product fault is caused by:

§  directly or indirectly  occurred damage resulting from reasonable wear or deterioration;

* directly or indirectly  occurred damage resulting from reasonable wear or deterioration;

 

* processes during shipment, handling and/or storage;

§  processes during shipment, handling and/or storage;

* incorrect installation, relocation of the product after its first installation;

 

* abuse, misuse, or if it has been used or maintained in a manner not conforming to product manual instructions;

§  incorrect installation, relocation of the product after its first installation;

* negligence, inappropriate use or cleaning of the product;

 

* accident, theft or vandalism;  

§  abuse, misuse, or if it has been used or maintained in a manner not conforming to product manual instructions;

* the environmental influence (including, but not limited to, floods, storms, earthquakes and fires);

 

§  negligence, inappropriate use or cleaning of the product;

 

§  accident, theft or vandalism;  

 

§  the environmental influence (including, but not limited to, floods, storms, earthquakes and fires);

'''Return policy'''

==='''Return policy'''===

In case of product fault, which can not be solved in any other way, the charger can be returned to the original manufacturer - Teltonika Energy. Customers are only allowed to return products as a result of the product being defective, due to a Teltonika Energy order entry or manufacturing fault.

In case of product fault, which can not be solved in any other way, the charger can be returned to the original manufacturer - Teltonika Energy. Customers are only allowed to return products as a result of the product being defective, due to a Teltonika Energy order entry or manufacturing fault.

'''Shipping conditions'''

==='''Shipping conditions'''===

After receiving MRA form, the device may be returned. To ensure fluent return process, these steps must be done.  

After receiving MRA form, the device may be returned. To ensure fluent return process, these steps must be done.  

Word "accessories" in this context is used to describe all the contents of the box which have to be included by default before sending. This list contents are:  

Word "accessories" in this context is used to describe all the contents of the box which have to be included by default before sending. This list contents are:  

* Assembly parts;  

*Assembly parts;

* Housing (Main box, Middle plate, Front plate);  

*Housing (Main box, Middle plate, Front plate);

* Charging cable (depends on the selected configuration. Please check Specifications section for more information);  

*Charging cable (depends on the selected configuration. Please check Specifications section for more information);