CONTROL PORTAL

The Control Portal allows for remote control and configuration of Teltonika EV chargers. This page details the Portal's structure and the tools available for efficient deployment, monitoring and troubleshooting of Internet-connected chargers.

NAVIGATING THE PORTAL

Home

The Home tab includes a charger location map and lists a user's chargers and their details, which include:

Name - its serial number
Status - whether the charger has internet connection
Status updated - last time the charger information was updated
Owner name - the company the charger is attached to
Label - customizable label to tell the chargers apart more easily.

Status meanings:

Active - currently charging
Available - online, ready to start a charging session
Offline - charger has no internet connection
Faulted - an error has occurred and needs further attention

Users may use the search field found in the top right to search for chargers based on Name, Status, Owner name or Label, or sort the list by any of the columns.

Alarm List

Page used to view and manage all warnings coming from the EV chargers available to the user. Users are able to filter and sort warnings to streamline fleet troubleshooting.

Dashboards

By default, the Dashboards tab contains the News and the Terms of Service pages, as well as the dashboards based on the hierarchy tree. The Distributor is able to view all their devices, while installers may only view those belonging to their company (customer).

You may delete your user account by navigating to Dashboards and Terms of Service.

Customers

Users are individual accounts assigned to a company, called a Customer. The Customer page exists to view said companies and users under them.

Users

Lists all users, allows viewing them in groups and editing their details, as well as creating new user accounts.

CHARGER DASHBOARD

Settings

The Settings page mimics the mobile application and lists the charger configuration. Pressing "Load Settings" populates the screen with the current options.

Settings export - import

Pressing the "Export" button generates and downloads a .json file which can then be imported into other chargers by navigating to their respective settings pages.

Troubleshoot & Diagnostic File

Pressing "Troubleshoot" collects logs from the charger and generates a diagnostic file which can be found by pressing the Diagnostic file button. Please attach this file when reaching out to technical support.

Firmware

The Firmware button allows users to check the current firmware version of the charger, toggle automatic updates, or manually update to the latest firmware version available.

Reboot

The Reboot button reboots the charger.