Cable lock

There is a possibility to activate cable lock on demand even if the charging is not initiated.

When Cable lock is ON, the locking pin pushes out and fixes charging cable in place.
When Cable lock is set to AUTO, locking pin behaves accordingly to the charging state the product is in.
- A state - Cable is not locked;
- B/C/D states - Cable is locked;

By default this status is set to AUTO
Settings can only be found in socket variant products

Authorization

There is a possibility to turn authorization ON/OFF for TeltoCharge.

When authorization is ON, user has to authorize every time they wants to start the charging process. Authorization can be done in two different ways:

By swiping the Slider in main menu;
By using an NFC card;

By default authorization status is set to OFF, user can set this status during the first set-up wizard.

NFC

For personalized authorization, there is possibility to add and use NFC cards. Just press "Add new card", name your card and then touch the NFC card to the side of the charger. It should say "Card added successfully".

More information about NFC cards pairing can be found here.

By default, NFC cards whitelist is empty.

Schedule

For the time periods when the car should not be charged, select Peak hours. For time periods when the car should be charged, select Schedule.

Randomized delay

Randomized delay function - protection for the grid overloading. If this function is turned on, up to 10 minutes of delay will be applied in the following cases:

Vehicle is connected and trying to initiate charging process for the first time;
Every time at the beginning of scheduled charging;
After TeltoCharge has been restarted, rebooted, or turned off.

When OCPP is turned on, this feature will not work.

Errors and warnings

If TeltoCharge is not working correctly and giving errors or warnings, you will now be able to see more information in the app. All errors and warnings will be sent to the app in real-time. For all the details check: LED indicators list

Live data

Live data from TeltoCharge. It will be possible to see such data as:

Charging type
Phase used
Temperature
Max allowed current
Phase voltages (input and output)

Connectivity

In the connectivity tab users can connect TeltoCharge to internet via Wi-Fi, Ethernet cable or GSM card (if it is selected as product option).

In this section, it is also possible to connect the charging station to internet server for remote management (OCPP).

WiFi

To connect Teltocharge to Wi-Fi, follow these steps:

Open Wi-Fi tab;
Enable it with the slider;
Select your network from provided list;
Insert password and press save;
Wait until product is connected successfully;

Mobile

Optional. About possible purchase ask your sales manager
To connect TeltoCharge to cellular data, a nano SIM card has to be inserted into the SIM card port. After that, enable Mobile Internet in the Connectivity tab with the slider.

Mobile Internet tab also has some configuration which can be set by the user:

PIN code
APN address
Username
Password
Dialing number

OCPP

Open Charge Point Protocol 1.6 is used to connect TeltoCharge to 3rd party Cloud servers. At the moment charger is able to achieve "Core" and "Local auth list management" functions.

Before connecting TeltoCharge to any 3rd party Charge point management server, check if the server is compatible with OCPP 1.6 JSON.

If server provider supports this OCPP version, to connect, user needs to type in server URL address and Charge point identity. After all settings are set, enable OCPP with a slider and press "Save" at the bottom of the screen. The user is able to see whether it was enabled successfully.

More information about OCPP can be found here.

Ethernet

To connect TeltoCharge with Ethernet, plug in the Ethernet cable and all needed settings should be set automatically.

In order configure it manually, the user has to disable DHCP setting beforehand. DHCP slider can be found in the same Ethernet parameters window.

Date & Time

This tab can be used to set the appropriate date and time according to the region where the product will be used. It is recommended to synchronize this information with the mobile device (Automatic time).

Device info

This tab allows access to basic device information such as Device name, Model, Serial number and its Hardware revision.

There is also an option to restore default settings. With this function TeltoCharge restores all settings to default values except for the Installer Menu ones.

After pressing Check for updates, a new window pops up, where user/installer can see information about current firmware or update it.

Diagnostics

This tab can be used to access all the hardware information about charger, maximum current set by installer (inside installer menu) and real-time temperature.

Here you can download the troubleshoot file. It is used by support engineers to better assess and solve occurring issues.

Installer menu

This is the menu for installer to reach configuration settings.

For every installation, the installer must open this menu and set the required parameters.

To open the installer menu, an Installer code is required. You can find this code on the sticker, which is placed on the middle plate (under the front plate).

*Installer menu is only for installers or personnel with relevant qualifications.*

Max power from grid

This configuration shall be used in two different ways:

If you are using Dynamic load balancing, use this value to set the maximum current per phase that can be supplied to the whole electrical installation. Usually this value is the rated current of the main circuit breaker.
If you are not using Dynamic load balancing, use this value to set maximum current that the charger can use. This value is calculated by subtracting the maximum possible consumption of home appliances from the total current supplied by the grid. The current should not be higher than 16 Amps (If 11 kW charger is installed), or 32 Amps (if 7,4kW or 22 kW charger is installed).

By default this setting is set to 10 Amps.

Supply voltage

Installer can change the supply voltage (voltage between phase and neutral wires).
Different regions may have different supply voltages, so the installer can set this value accordingly;

Global product: By default this setting is set to 230 V
North American product: By default this setting is set to 120 V

Upper voltage tolerance

There is an option to change the tolerance limit for upper voltage threshold. This can be used in the sites where voltage fluctuation is recurring.

By default this setting is set to 10 %

Lower voltage tolerance

There is possibility to change the tolerance limit for lower voltage threshold. This can be used in the sites where voltage fluctuation is recurring.

By default this setting is set to 10 %

Three phase charging

With this slider installers have an ability to turn on 3-phase charging (only if 3 phases are connected to the product).

By default this setting is turned OFF
Not available in North America products

Phase priority

There is an option to select which phase should be prioritized for charging, if 3 phases are connected, but 3-phase charging is off.

For example: if 3 chargers are connected to the same electrical network, it is possible to prioritize different phase for each charger to avoid cutting of the main power.

By default this setting is set to L1
Not available in North America products

Dynamic load balancing

This function is used to turn on Dynamic load balancing. It is recommended to read more about it here before enabling.

By Default this setting is turned off
Not available in North America products

Energy meter type selection

Here you are able to choose the energy meter type, which will be used for the load balancing. Meter type setting is available in the app and has two options: 1 phase or 3 phase.

Use data from energy meter

Option to use data from an external energy meter for power consumption calculations. Total values from energy meter also will be used in the OCPP. When this function is activated, dynamic load balancing function will not be active.

Use preferred phase

This function can be used if Dynamic load balancing is ON. With this feature installer can enable charger to use Preferred phase for charging process.

By default this setting is turned off

Connection type

This function lets the user to select how their power input is wired - in Star network or Delta network style.

Global product: By default this setting is marked as Star
North American product: By default this setting is marked as Delta

Use neutral as phase

This function allows the user to use an electrical network without a Neutral wire. L1 then must be connected to N(L1) pin in input terminal.

Global product: By default this setting is turned OFF

North American product: By default this setting is turned ON

Allow simplified charging sequence

There are electrical vehicles that do not use B state to start charging process and charging states goes directly from A to C. For that it requires simplified charging sequence enabled. If this option is turned OFF, TeltoCharge will not start charging with this type of EV connected.

By default this setting is turned OFF

Charging location is ventilated

There are electrical vehicles that require ventilation (charging is done on state D), because they use lead batteries and it is of great importance to ventilate them.

If EV sends a signal to go to state D, but charger is not installed outside and this parameter is set to „NO“, charging will not start.

If TeltoCharge is installed outside, set this setting to YES.

By default this setting is set to NO

Temperature warning

There is an option to increase the temperature warning level. When charger reaches this temperature level, it starts to ventilate itself by decreasing the charging power. If Charger reaches 80°C the relays are shut off and the charging process stops.

By default this setting is set to 60 °C

Factory default settings

By using this setting installer can restore Factory default settings. This function restores all settings which were set in the Installer menu as well as in the Main menu.

After this reset yellow LEDs will start blinking, which means that the charger requires to be set up through the Installer menu again.

Reboot device

There is an option to reboot the charger through the Teltonika Energy app.