Control Portal features: Difference between revisions
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= CONTROL PORTAL = | = CONTROL PORTAL = | ||
The Control Portal allows for remote control and configuration of Teltonika EV chargers. This page details the Portal's structure and the tools available for efficient deployment, monitoring and troubleshooting of Internet-connected chargers. | The Control Portal allows for remote control and configuration of Teltonika EV chargers. This page details the Portal's structure and the tools available for efficient deployment, monitoring and troubleshooting of Internet-connected chargers. | ||
= CHARGER DASHBOARD = | |||
== Settings == | |||
The Settings page mimics the mobile application and lists the charger configuration. Pressing "Load Settings" populates the screen with the current options. | |||
=== Settings export - import === | |||
# Load the charger settings to populate the fields shown below. | |||
# Once you are happy with the displayed settings, press "Export" to generate and download the settings file. | |||
# Navigate to the settings of the charger you want to import the settings to and either drag the file or use the file browser to select it. You will be able to find the file in your default '''downloads folder'''. | |||
# Save the settings to apply the imported values. | |||
[[File:CP settings 1234.png|frameless|720x720px]] | |||
== Troubleshoot & Diagnostic File == | |||
Pressing "Troubleshoot" collects logs from the charger and generates a diagnostic file which can be found by pressing the Diagnostic file button. Please attach this file when reaching out to technical support. | |||
== Firmware == | |||
The Firmware button allows users to check the current firmware version of the charger, toggle automatic updates, or manually update to the latest firmware version available. | |||
== Reboot == | |||
The Reboot button reboots the charger. | |||
= NAVIGATING THE PORTAL = | = NAVIGATING THE PORTAL = | ||
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== Dashboards == | == Dashboards == | ||
[[File:User hierarchy diagram.png|right|frameless|400x400px]] | [[File:User hierarchy diagram.png|right|frameless|400x400px]] | ||
By default, the Dashboards tab contains the News and the Terms of Service pages, as well as the dashboards based on the hierarchy tree | By default, the Dashboards tab contains the News and the Terms of Service pages, as well as the dashboards based on the hierarchy tree. The Distributor is able to view all their devices, while installers may only view those belonging to their company (customer). | ||
You may delete your user account by navigating to Dashboards and Terms of Service. | |||
== Customers == | == Customers == | ||
| Line 38: | Line 57: | ||
== Users == | == Users == | ||
Lists all users, allows viewing them in groups and editing their details, as well as creating new user accounts. | Lists all users, allows viewing them in groups and editing their details, as well as creating new user accounts. | ||
Latest revision as of 10:29, 13 October 2026
CONTROL PORTAL
The Control Portal allows for remote control and configuration of Teltonika EV chargers. This page details the Portal's structure and the tools available for efficient deployment, monitoring and troubleshooting of Internet-connected chargers.
CHARGER DASHBOARD
Settings
The Settings page mimics the mobile application and lists the charger configuration. Pressing "Load Settings" populates the screen with the current options.
Settings export - import
- Load the charger settings to populate the fields shown below.
- Once you are happy with the displayed settings, press "Export" to generate and download the settings file.
- Navigate to the settings of the charger you want to import the settings to and either drag the file or use the file browser to select it. You will be able to find the file in your default downloads folder.
- Save the settings to apply the imported values.
Troubleshoot & Diagnostic File
Pressing "Troubleshoot" collects logs from the charger and generates a diagnostic file which can be found by pressing the Diagnostic file button. Please attach this file when reaching out to technical support.
Firmware
The Firmware button allows users to check the current firmware version of the charger, toggle automatic updates, or manually update to the latest firmware version available.
Reboot
The Reboot button reboots the charger.
NAVIGATING THE PORTAL
Home
The Home tab includes a charger location map and lists a user's chargers and their details, which include:
- Name - its serial number
- Status - whether the charger has internet connection
- Status updated - last time the charger information was updated
- Owner name - the company the charger is attached to
- Label - customizable label to tell the chargers apart more easily.
Status meanings:
- Active - currently charging
- Available - online, ready to start a charging session
- Offline - charger has no internet connection
- Faulted - an error has occurred and needs further attention
Users may use the search field found in the top right to search for chargers based on Name, Status, Owner name or Label, or sort the list by any of the columns.
Alarm List
Page used to view and manage all warnings coming from the EV chargers available to the user. Users are able to filter and sort warnings to streamline fleet troubleshooting.
Dashboards
By default, the Dashboards tab contains the News and the Terms of Service pages, as well as the dashboards based on the hierarchy tree. The Distributor is able to view all their devices, while installers may only view those belonging to their company (customer).
You may delete your user account by navigating to Dashboards and Terms of Service.
Customers
Users are individual accounts assigned to a company, called a Customer. The Customer page exists to view said companies and users under them.
Users
Lists all users, allows viewing them in groups and editing their details, as well as creating new user accounts.