Basic FAQ: Difference between revisions
Created page with "{| class="wikitable" |No. |'''Questions''' |'''Answers''' |- |1. |Where can I find installer code? |Installer code can be found on the sticker on the Teltocharge mid plate. |-..." |
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|2. | |2. | ||
|The charging speed is not as expected | |The charging speed is not as expected | ||
|Charging speed depends on input voltage and current. The higher input voltage/current the higher power | |Charging speed depends on input voltage and current. The higher input voltage/current the higher charging power will be. Different elctric vehicles have different charging power acceptance. If charger is capable to charge at maximum 11 kW power and for example user have Nissan Leaf 2018 which has 6.6 kW maximum power acceptance. The maximum charging power can be only 6.6 kW. | ||
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|3. | |3. | ||
|Can the charger measure the energy consumption of the charging? | |Can the charger measure the energy consumption of the charging? | ||
|Yes, charger has got built-in energy | |Yes, charger has got built-in energy metering circuit which measures energy consumption and delivers DATA to TeltoCharge application. | ||
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|4. | |4. | ||
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|5. | |5. | ||
|Can I use my own charging cable? | |Can I use my own charging cable? | ||
| | |Users have an option to use their own charging cable. Untethered TeltoCharge chargers have a type 2 socket, which is used to connect the charging cable. | ||
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|6. | |6. | ||
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|7. | |7. | ||
|Can I install charger on the pole? | |Can I install charger on the pole? | ||
|We do not provide special mounting for pole. | |It is possible to install product on the pole given that it provides correct mounting bracket. We do not provide special mounting bracket for the pole, however we have mounting pole as a possible accessory in our portfolio. Please refer to your sales manager. | ||
|- | |- | ||
|8. | |8. | ||
|Is built-in energy meter MID certified? | |Is built-in energy meter MID certified? | ||
|Built-in energy meter is not mid certified. | |Built-in energy meter is not mid certified. | ||
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|9. | |||
|What is the purpose of the Interface board battery? | |||
|Integrated CR1220 battery is responsible for keeping the clock memory. | |||
|} | |} | ||
Latest revision as of 08:04, 7 August 2026
| No. | Questions | Answers |
| 1. | Where can I find installer code? | Installer code can be found on the sticker on the Teltocharge mid plate. |
| 2. | The charging speed is not as expected | Charging speed depends on input voltage and current. The higher input voltage/current the higher charging power will be. Different elctric vehicles have different charging power acceptance. If charger is capable to charge at maximum 11 kW power and for example user have Nissan Leaf 2018 which has 6.6 kW maximum power acceptance. The maximum charging power can be only 6.6 kW. |
| 3. | Can the charger measure the energy consumption of the charging? | Yes, charger has got built-in energy metering circuit which measures energy consumption and delivers DATA to TeltoCharge application. |
| 4. | I have two different EV models, can I charge both cars with the TeltoCharge charger? | TeltoCharge can be used to charge different EV models. Different EV models can have different type of charging sockets. User have to have suitable cable, or suitable plug to charge EV with different than Type 2 connector. |
| 5. | Can I use my own charging cable? | Users have an option to use their own charging cable. Untethered TeltoCharge chargers have a type 2 socket, which is used to connect the charging cable. |
| 6. | Can I install TeltoCharge by myself? | Installation of the charger must be done only by the personnel with relevant qualifications under the applicable local regulations. |
| 7. | Can I install charger on the pole? | It is possible to install product on the pole given that it provides correct mounting bracket. We do not provide special mounting bracket for the pole, however we have mounting pole as a possible accessory in our portfolio. Please refer to your sales manager. |
| 8. | Is built-in energy meter MID certified? | Built-in energy meter is not mid certified. |
| 9. | What is the purpose of the Interface board battery? | Integrated CR1220 battery is responsible for keeping the clock memory. |