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Powerverse EV Driver Guide (UK): Difference between revisions

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=EV Driver Guide=
=EV Driver Guide=
==User Guide | Powerverse==


==Charger overview==
=== Please follow Mobile application set up instructions of [https://powerverse.com/user-guide/ Powerverse User Guide] ===
1. If charger is ready to use, LED's will blink in white. <br>
2. If charger cable is pluged into EV, LED's will blink in blue. <br>
3. If charger is charging, LED's will roll in green. <br>
4. If charging finished, LED's will be in solid green. <br>


==How to Start Charging==
==TeltoCharge Quick Start==
 
Follow these steps to begin charging your electric vehicle: <br>
1. Plug the charging cable into the charger. <br>
2. Plug the other end into your vehicle. <br>
3. Authorize charging using: <br>
*the mobile app, or <br>
*an NFC card (if enabled). <br>
4. Charging will start automatically in 10 minutes randomized time. <br>
 
You can monitor charging progress and history in the Powerverse APP.
 
==Methods to Start Charging==


Method 1 – Powerverse App <br>
Method 1 – Powerverse App <br>
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*Unlock your car (depending on vehicle). <br>
*Unlock your car (depending on vehicle). <br>


==Understanding Charger LED Indicators==
==Understanding TeltoCharge LED Indicators==
===STATUS INDICATIONS===
==STATUS INDICATIONS==
{| class="wikitable"
{| class="wikitable"


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|}
|}


==Troubleshooting==
==TROUBLESHOOTING==
 
{| class="wikitable"
 
|-
|[[File:TeltoCharge LEDS InputVoltageError.png|center|frameless]]
|[[File:TeltoCharge LEDS OutputVoltageCurrentError.png|center|frameless]]
|[[File:TeltoCharge LEDS CurrentLeakageDetected.png|center|frameless]]
|[[File:TeltoCharge LEDS ConnectivityError.png|center|frameless]]
|[[File:TeltoCharge LEDS TemperatureError.png|center|frameless]]
|[[File:TeltoCharge LEDS OtherErrors.png|center|frameless]]
|[[File:TeltoCharge LEDS FaultyConnection.gif|center|frameless]]
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|202x202px]]
 
|-
|Input voltage error
|Charging error
|Safety protection triggered
|Connectivity problem
|Temperature too high
|Internal charger error
|Connection problem with vehicle
|Warning indication
 
|-
|Power supply problem detected.
|Charging could not start normally.
|Safety protection has stopped charging.
|Charger can't communicate with EV.
|Charger temperature is too high.
|Unexpected charger issue.
|Vehicle and charger cannot communicate correctly.
|Warning related to charger configuration or external devices.
 
|-
| colspan="8" |<center><big>What you can try</big></center>
 
|-
|
*Too high or too low voltage from your power supply.
*If the problem continues, contact your installer or support.
|
*Disconnect the cable from the vehicle.
*Reconnect the cable and try charging again.
|
*Disconnect the cable from the vehicle.
*Check that the cable is clean and not damaged.
*Try charging again.
|
*Disconnect the cable from the vehicle.
*Reconnect the cable and try charging again.
|
*Wait until the charger cools down.
*Try charging again after a few minutes.
|
*Restart the charger.
*If the issue persists, contact installer or support.
|
*Reconnect the charging cable to the vehicle.
*Ensure the connector is fully inserted.
|
*Check the mobile app for additional information.
*If the issue continues, contact installer or support.
 
|-
| colspan="8" |<center><big>If the charger shows a red LED indication, charging has stopped due to a detected issue.
Follow the suggested steps below and try to start charging again.</big></center>
|}


==Support==
==Support==
If the issue persists after following the troubleshooting steps, please contact service provider Powerverse via APP. <br>
To help resolve the issue faster, please provide:
* Charger serial number
* Short description of the issue
* Photos or videos (if possible)
Your service provider will assist you with further diagnostics.

Latest revision as of 01:18, 14 March 2026

EV Driver Guide

User Guide | Powerverse

Please follow Mobile application set up instructions of Powerverse User Guide

TeltoCharge Quick Start

Follow these steps to begin charging your electric vehicle:
1. Plug the charging cable into the charger.
2. Plug the other end into your vehicle.
3. Authorize charging using:

  • the mobile app, or
  • an NFC card (if enabled).

4. Charging will start automatically in 10 minutes randomized time.

You can monitor charging progress and history in the Powerverse APP.

Methods to Start Charging

Method 1 – Powerverse App

  • Open the Powerverse mobile app .
  • Select your charger.
  • Press Start Charging.
  • Charging will begin automatically in 10 minutes randomized time.

Method 2 – NFC Card (if enabled)

  • Plug in the cable.
  • Tap your NFC card on the charger.
  • Charging will begin automatically in 10 minutes randomized time.

How to Stop Charging

  • Stop charging in the mobile app, or
  • Tap your NFC card, or
  • Unlock your car (depending on vehicle).

Understanding TeltoCharge LED Indicators

STATUS INDICATIONS
Charger is booting up. Charger is ready for charging. Waiting for authorization (NFC or app). Waiting for vehicle to start charging. Charging in progress. Charging completed. Charging paused (schedule or power limit). Authorization failed or charger error.
Authorize using the mobile app or NFC card. Plug in the vehicle to begin charging. Wait for scheduled time or available power. Try again or contact your installer/support.

TROUBLESHOOTING
Input voltage error Charging error Safety protection triggered Connectivity problem Temperature too high Internal charger error Connection problem with vehicle Warning indication
Power supply problem detected. Charging could not start normally. Safety protection has stopped charging. Charger can't communicate with EV. Charger temperature is too high. Unexpected charger issue. Vehicle and charger cannot communicate correctly. Warning related to charger configuration or external devices.
What you can try
  • Too high or too low voltage from your power supply.
  • If the problem continues, contact your installer or support.
  • Disconnect the cable from the vehicle.
  • Reconnect the cable and try charging again.
  • Disconnect the cable from the vehicle.
  • Check that the cable is clean and not damaged.
  • Try charging again.
  • Disconnect the cable from the vehicle.
  • Reconnect the cable and try charging again.
  • Wait until the charger cools down.
  • Try charging again after a few minutes.
  • Restart the charger.
  • If the issue persists, contact installer or support.
  • Reconnect the charging cable to the vehicle.
  • Ensure the connector is fully inserted.
  • Check the mobile app for additional information.
  • If the issue continues, contact installer or support.
If the charger shows a red LED indication, charging has stopped due to a detected issue. Follow the suggested steps below and try to start charging again.

Support

If the issue persists after following the troubleshooting steps, please contact service provider Powerverse via APP.

To help resolve the issue faster, please provide:

  • Charger serial number
  • Short description of the issue
  • Photos or videos (if possible)

Your service provider will assist you with further diagnostics.

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