View source for Powerverse EV Driver Guide (UK)

=EV Driver Guide=

==Quick Start==

Follow these steps to begin charging your electric vehicle: <br>
1. Plug the charging cable into the charger. <br>
2. Plug the other end into your vehicle. <br>
3. Authorize charging using: <br>
*the mobile app, or <br>
*an NFC card (if enabled). <br>
4. Charging will start automatically in 10 minutes randomized time. <br>

You can monitor charging progress and history in the Powerverse APP.

==How to Start Charging==

Method 1 – Powerverse App <br>
*Open the Powerverse mobile app .<br>
*Select your charger. <br>
*Press Start Charging. <br>
*Charging will begin automatically in 10 minutes randomized time.

Method 2 – NFC Card (if enabled) <br>
*Plug in the cable. <br>
*Tap your NFC card on the charger. <br>
*Charging will begin automatically in 10 minutes randomized time.

==How to Stop Charging==
*Stop charging in the mobile app, or <br>
*Tap your NFC card, or <br>
*Unlock your car (depending on vehicle). <br>

==Understanding Charger LED Indicators==
==STATUS INDICATIONS==
{| class="wikitable"

|-
|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
|[[File:TeltoCharge LED WaitingforAuthorization.gif|center|frameless]]
|[[File:TeltoCharge LEDS WaitingforEV.gif|center|frameless]]
|[[File:TeltoCharge LEDS Charging.gif|center|frameless]]
|[[File:TeltoCharge LED ChargingFinished.png|center|frameless]]
|[[File:TeltoCharge LEDS OnHold.gif|center|frameless|alt=|202x202px]]
|[[File:TeltoCharge LEDS AuthorizationDeclined.png|center|frameless|alt=|202x202px]]

|-
|Charger is booting up.
|Charger is ready for charging.
|Waiting for authorization (NFC or app).
|Waiting for vehicle to start charging.
|Charging in progress.
|Charging completed.
|Charging paused (schedule or power limit).
|Authorization failed or charger error.

|-
|
|
|Authorize using the mobile app or NFC card.
|Plug in the vehicle to begin charging.
|
|
|Wait for scheduled time or available power.
|Try again or contact your installer/support.

|}

==TROUBLESHOOTING==

{| class="wikitable"

|-
|[[File:TeltoCharge LEDS InputVoltageError.png|center|frameless]]
|[[File:TeltoCharge LEDS OutputVoltageCurrentError.png|center|frameless]]
|[[File:TeltoCharge LEDS CurrentLeakageDetected.png|center|frameless]]
|[[File:TeltoCharge LEDS ConnectivityError.png|center|frameless]]
|[[File:TeltoCharge LEDS TemperatureError.png|center|frameless]]
|[[File:TeltoCharge LEDS OtherErrors.png|center|frameless]]
|[[File:TeltoCharge LEDS FaultyConnection.gif|center|frameless]]
|[[File:Orange_LED_warning_LED.png|center|frameless|alt=|202x202px]]

|-
|Input voltage error
|Charging error
|Safety protection triggered
|Connectivity problem
|Temperature too high
|Internal charger error
|Connection problem with vehicle
|Warning indication

|-
|Power supply problem detected.
|Charging could not start normally.
|Safety protection has stopped charging.
|Charger can't communicate with EV.
|Charger temperature is too high.
|Unexpected charger issue.
|Vehicle and charger cannot communicate correctly.
|Warning related to charger configuration or external devices.

|-
| colspan="8" |<center><big>What you can try</big></center>

|-
|
*Too high or too low voltage from your power supply.
*If the problem continues, contact your installer or support.
|
*Disconnect the cable from the vehicle.
*Reconnect the cable and try charging again.
|
*Disconnect the cable from the vehicle.
*Check that the cable is clean and not damaged.
*Try charging again.
|
*Disconnect the cable from the vehicle.
*Reconnect the cable and try charging again.
|
*Wait until the charger cools down.
*Try charging again after a few minutes.
|
*Restart the charger.
*If the issue persists, contact installer or support.
|
*Reconnect the charging cable to the vehicle.
*Ensure the connector is fully inserted.
|
*Check the mobile app for additional information.
*If the issue continues, contact installer or support.

|-
| colspan="8" |<center><big>If the charger shows a red LED indication, charging has stopped due to a detected issue. 
Follow the suggested steps below and try to start charging again.</big></center>
|}

==Support==

If the issue persists after following the troubleshooting steps, please contact service provider Powerverse via APP. <br>

To help resolve the issue faster, please provide:

* Charger serial number
* Short description of the issue
* Photos or videos (if possible)

Your service provider will assist you with further diagnostics.