{| class="wikitable"
|+
!A
!B
!C
!D
!E
!F
!G
!H
!I
!J
!K
!L
!M
|-
|[[File:TeltoCharge LEDS booting up.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby White.gif|center|frameless]]
|[[File:TeltoCharge LEDS Standby Yellow.gif|center|frameless]]
|[[File:TeltoCharge LEDS SimplifiedCharging.png|center|frameless]]
|[[File:TeltoCharge LEDS WaitingforEV.gif|center|frameless]]
|[[File:TeltoCharge LED WaitingforAuthorization.gif|center|frameless]]
|[[File:TeltoCharge LEDS AddNFC.gif|center|frameless]]
|[[File:TeltoCharge LEDS InitialisationOfCharging.gif|center|frameless]]
|[[File:TeltoCharge LEDS Charging.gif|center|frameless]]
|[[File:TeltoCharge LED ChargingFinished.png|center|frameless]]
|[[File:TeltoCharge LEDS RequireVentilation.png|center|frameless]]
|[[File:TeltoCharge LEDS AuthorizationDeclined.png|center|frameless|alt=|213x213px]]
|[[File:TeltoCharge LEDS AuthorizationAccepted.PNG|center|frameless|alt=|204x204px]]
|-
|White LED‘s rolling from the bottom to the top – shows that TeltoCharge is booting up
|White pulsing LED‘s – shows that TeltoCharge is in standby mode and waiting for action
|Yellow pulsing LED‘s – shows that TeltoCharge is in standby mode with default settings.
|Yellow LED‘s on – TeltoCharge is not charging, simplified charging sequence is required.
|Blue LED‘s lights up from the middle – TeltoCharge do not require permission, it is waiting for EV to initiate charging process (go to state C).
| Blue LED‘s pulsing – permission to charge is not granted. TeltoCharge requires authorization.
|Four middle blue LED’s pulsing – TeltoCharge waiting to add new NFC card
|Green LED‘s pulsing - Initialisation of charging.
|Green LED‘s rolling upwards from the bottom – TeltoCharge is in charging process.
| Green LED‘s on – TeltoCharge finished charging.
|Purple LED‘s on – TeltoCharge requires ventilation (charging is done in state D).
|Red four middle LED's - NFC/RFID card declined from the server.
|Green four middle LED's - NFC/RFID card accepted from the server.
|-
|
|
|Open installer menu via Teltonika Energy app, set and save settings.
|Open installer menu via Teltonika Energy app and select to allow simplified charging sequence
|
| Authorize yourself with app or NFC card.
|
|
|
|
|Open installer menu via Teltonika Energy app and select that charging location is ventilated. To select that charger must be installed in ventilated location.
|Check if NFC/RFID card is in a server cards whitelist.
|
|}

===RED LED indicators (errors)===
{| class="wikitable"
|+
!A
!B
!C
!D
!E
!F
!G
!
|-
|[[File:TeltoCharge LEDS InputVoltageError.png|center|frameless]]
|[[File:TeltoCharge LEDS OutputVoltageCurrentError.png|center|frameless]]
|[[File:TeltoCharge LEDS CurrentLeakageDetected.png|center|frameless]]
|[[File:TeltoCharge LEDS ConnectivityError.png|center|frameless]]
|[[File:TeltoCharge LEDS TemperatureError.png|center|frameless]]
|[[File:TeltoCharge LEDS OtherErrors.png|center|frameless]]
|[[File:TeltoCharge LEDS FaultyConnection.gif|center|frameless]]
|[[File:TeltoCharge LEDS Orange_LED_warning_LED.png|center|frameless]]
|-
|Input voltage error.
|Output voltage/current error.
|Current leakage detected.
|Connectivity error.
|Temperature error.
|Internal errors.
|Faulty connection to EV.
|
|-
|Overvoltage;
Undervoltage;

Wrong wiring;
|Overvoltage;
Undervoltage;

Output current;
|Current leakage detected
|Cable lock;
PP fail;

Car diode;
|Temperature reached 85°C
| -12V;
|CP fail
|
|-
| colspan="7" |<center><big>Troubleshooting</big></center>
|
|-
|
*Check if input wiring is connected correctly;
*Measure input voltage;
*Check installer menu settings if supply voltage and voltage tolerance is in accordance with the measured input voltage.
|
*Disconnect charging cable from the EV and check if the issue remains.
*Reboot charger and try to connect EV again.
|
*Disconnect the cable from the EV and check if the error persists.
*If the error is cleared, try to start charging. If the error occurs once again, try following steps:
*Check if charging cable is fully pluged into socket and/or EV;
*Check if the inside of both the socket and the plug has no foreign materials inside (is clean).
*Check visually if the cable is not damaged.
*Check if the boards are not covered in dust and/or other materials.
|
* Check if the charging cable is connected correctly from the charger side (socket version) and from the EV side;
*Try to reconnect charging cable to the EV and EVSE (if it is socket version).
*Listen if you can hear a clicking sound from the TeltoCharge when you plug the cable to EV. Charger should lock cable plug. If you can’t hear, try to unplug cable (from EVSE side) while it is plugged from EV side. If it is possible to unplug, report this problem via VIP helpdesk or your sales manager.
* If any of these steps helps, measure the voltage between PE and PP and check if it is in accordance to the standard.
|
*Check the temperature inside Teltonika Energy app > Device info. If temperature is higher than 85 ℃ wait while charger cools down.
|
*Restart TeltoCharge
|
*Try reconnect charging cable from the EV side. There might be control pilot communication problem which can occur with different EV models.
|
|-
| colspan="7" |<center><big>If issues still persists, report it via VIP helpdesk or your sales manager. ('''Note:''' please provide as much information as you can about your issue (photos, videos, etc..) this helps to solve it faster.</big></center>
|
|}
[[Category: Installation]]

2022-12-19T12:45:42Z

RokasButnorius:

asd

2022-11-07T09:26:57Z

RokasButnorius: /* Latest firmware version download */

Firmware

2022-11-07T09:25:48Z

RokasButnorius: /* Latest firmware version download */

=== Latest firmware version download ===
{| class="wikitable"
|
|Legacy firmware version*
|Firmware version
| colspan="3" |
|-
|Latest FW version
|[[TeltoCharge-v1.4.2L]]
|[[TeltoCharge-v1.4.2]]
|Release date:
|Oct 7, 2022
|Release note
|-
|Previous FW version
|'''[https://wiki.teltonika-energy.com/images/6/60/TeltoCharge-v1.3.12L.bin TeltoCharge-v1.3.12L]'''
|'''[https://wiki.teltonika-energy.com/images/b/b1/TeltoCharge-v1.3.12.bin TeltoCharge-v1.3.12]'''
|Release date:
|Sep 28, 2022
|[https://wiki.teltonika-energy.com/images/a/a9/Release_note_v1.3.11L.pdf Release note]
|-
|Other
|'''TeltoCharge-v1.2.10'''
|
|Release date:
|Aug 8, 2022
|[https://wiki.teltonika-energy.com/images/0/02/Release_note_v1.2.10.pdf Release note]
|-
|Other
|'''TeltoCharge-v1.1.12'''
|
|Release date:
|Jun 6, 2022
|[https://wiki.teltonika-energy.com/images/2/24/Release_note_v1.1.12.pdf Release note]
|-
|Other
|'''TeltoCharge-v1.0.7'''
|
|Release date:
|Apr 25, 2022
|
|-
|Other
|'''TeltoCharge-v1.0.4'''
|
| Release date:
|Apr 22, 2022
|
|}
'''Legacy firmware version* -''' TeltoCharge fw version which was used for chargers before mass production. These type of chargers can only be updated to legacy FW version.

=== How to check your firmware version? ===
1. Go to Teltonika Energy app settings, scroll down and press device info;

2. Press Check for updates;

3. At the top, current firmware version can be found.

[[File:TeltoCharge FirmwareVersionCheck.png|frameless|379x379px]]

=== '''How to update firmware?''' ===
1. To update firmware, first of all download firmware file to your mobile phone which is paired with your TeltoCharge;

2. Go to Teltonika Energy app settings, scroll down and press device info, then press Check for updates.

3. Browse file and select latest firmware version which was downloaded

4. Press Upload firmware.

5. Do not close Teltonika Energy app and stay in bluetooth range while update ends.

[[File:TeltoCharge FirmwareVersionUpdate.png|frameless|588x588px]]

[[Category: TeltoCharge]]

File:TeltoCharge-v1.4.2L.bin

2022-11-07T09:24:39Z

RokasButnorius: Newest legacy FW version

== Summary ==
Newest legacy FW version

File:TeltoCharge-v1.4.2.bin

2022-11-07T09:24:01Z

RokasButnorius: Newest FW version

== Summary ==
Newest FW version

Firmware

2022-11-07T09:18:53Z

RokasButnorius: Newest FW implementation

Functionalities

2022-10-26T08:45:32Z

RokasButnorius: Troubleshoot file

==Cable lock==
There is a possibility to activate cable lock on demand even if the charging is not initiated.

* When Cable lock is ON, the locking pin pushes out and fixes charging cable in place.
* When Cable lock is set to AUTO, locking pin behaves accordingly to the charging state the product is in.
** A state - Cable is not locked;
** B/C/D states - Cable is locked;

''By default this status is set to AUTO'' 
''Settings can only be found in socket variant products''

==Authorization==
There is possibility to turn ON/OFF authorization for TeltoCharge.

When authorization is ON, user have to authorize every time he wants to start charging process. Authorization can be done in two different ways:

*By swiping the Slider in main menu;
*By using NFC card;

''By default authorization status is set to OFF, user can set this status during the first set-up wizard.''

==Load balancing==
It is possible to set maximum amperage at which charger can operate. User can change current from 6 Amps to the maximum value, which was set by the Installer inside the Installer Settings.

''By default this setting is set to 10 Amps''

==NFC==
For personalized authorization, there is possibility to add and use NFC cards. Just press "Add new card", name your card and then touch the NFC card to the side of the charger. It should say "Card added successfully".

More information about NFC cards pairing can be found [[NFC FAQ|here]].

''By default, NFC cards whitelist is empty.''

== Connectivity==
In the connectivity tab user can connect TeltoCharge to internet via Wi-Fi, Ethernet cable or GSM card (if it is selected as product option).

In this section, it is also possible to connect charging station to internet server for remote management (OCPP).

==Wi-Fi==
To connect Teltocharge to Wi-Fi, just follow these steps:

*Open Wi-Fi tab;
*Enable it with the slider;
*Select your network from provided list;
*Insert password and press save;
*Wait until product is connected successfully;

==Mobile ==
''Optional. About possible purchase ask your sales manager'' 
To connect TeltoCharge to cellular data first of all nano SIM card have to be inserted to the SIM card port. After that just enable Mobile Internet in the Connectivity tab with the slider.

Mobile internet tab also has got some configurations which can be set by user:

*''PIN code''
*''APN adress''
*''Username''
*''Password''
*''Dialing number''

==OCPP==
Open Charge Point Protocol 1.6 is used to connect TeltoCharge to 3rd party Cloud servers. At the moment charger is able to achieve ''"Core"'' and ''"Local auth list management"'' functions.

Before connecting TeltoCharge to any 3rd party Charge point management server, firstly check if server is compatible with OCPP 1.6 JSON.

If server provider supports this OCPP version, to connect, user needs to type in server URL address and Charge point identity. After all settings are set, enable OCPP with a slider and press Save at the bottom of the screen. User also can see status if charger was connected successfully or not.

More information anout OCPP you can find [[OCPP FAQ|here]].

==Ethernet ==
To connect TeltoCharge with Ethernet just plug in the cable and all needed settings should be set automatically.

In order to be able to type configuration manually, user have to disable DHCP setting beforehand. DHCP slider can be found in the same Ethernet parameters window.

==Date & Time==
In this tab user can set date and time according to the region in which product is going to be used. It is recommended to synchronize time with phone (button for this action is provided).

==Device info==
In this tab user/installer can see all the HW information about charger, maximum current set by installer (inside installer menu) and real-time temperature.

Also there is a possibility to restore default settings. With this function TeltoCharge restore all settings to default values except from the Installer Menu ones.

After pressing '''Check for updates''', new window pops up, where user/installer can see information about current FW and update it.

==Installer menu==
This is the menu for installer to reach configuration settings.

After every installation installer must open this menu and set required parameters.

To open installer menu, it is needed to insert ''Installer code''. You can find this code on the sticker, which is placed on the middle plate (under the front plate).

*Installer menu is '''only''' for installers or personnel with relevant qualifications.*

==Max power from grid==
This configuration shall be used in two different ways:

*If you are using Dynamic load balancing, use this value to set the maximum current per phase that can be supplied to the whole electrical installation. Usually this value is the rated current of the main circuit breaker.
* If you are not using Dynamic load balancing, use this value to set maximum current, which charger can use. This value should be calculated according to the possible load, that other appliances can be using, by subtracting it from the maximal current which is provided to the grid. That said, in this situation, current should not be higher than 16 amperes (If 11 kW charger is installed) or 32 amperes ( if 7,4 or 22 kW chargers is installed).

'' By default this setting is set to 10 Amps''

==Supply voltage==

*Installer can change supply voltage (''voltage between phase and neutral wires'')
*Different regions can have different supply voltages, so installer can set this value accordingly to the used voltage in the individual site;

''Global product: By default this setting is set to 230 V'' 
''North American product: By default this setting is set to 120 V''

==Upper voltage tolerance==
There is a possibility to change the tolerance limit for upper voltage threshold. This can be used in the sites where voltage fluctuation is recurring.

''By default this setting is set to 10 %''

== Lower voltage tolerance==
There is possibility to change the tolerance limit for lower voltage threshold. This can be used in the sites where voltage fluctuation is big.

''By default this setting is set to 10 %''

==Three phase charging==
With this slider installer have an ability to turn off 3-phase charging (only if 3 phases are connected to the product).

''By default this setting is turned OFF'' 
''Not available in North America products''

==Phase priority==
There is a possibility to select which phase should be prioritized for charging, if 3 phases are connected, but 3-phase charging is disconnected.

For example: if 3 chargers are connected to the same electrical network, it is possible to prioritize different phase for each charger to avoid cutting of the main power.

''By default this setting is set to L1'' 
''Not available in North America products''

==Dynamic load balancing==
This function is used to turn on Dynamic load balancing. To access this feature it is recommended to read more [[Dynamic Load Balancing|here]]

''By Default this setting is turned off'' 
''Not available in North America products''

==Use preferred phase==
This function can be used if Dynamic load balancing is ON. With this feature installer can enable charger to use Preferred phase for charging process.

''By default this setting is turned off''

==Connection type==
This function let user to select how theirs power input is wired - in Star network or Delta network style.

''Global product: By default this setting is marked as Star'' 
''North American product: By default this setting is marked as Delta''

==Use neutral as phase==
This function allows user to use electrical network without Neutral wire. L1 then must be connected to N(L1) pin in input terminal.

''Global product: By default this setting is turned OFF'' 

''North American product: By default this setting is turned ON''

==Allow simplified charging sequence==
There are electrical vehicles which do not use B state to start charging process and charging states goes directly from A to C. For that it requires simplified charging sequence enabled. If this option is turned OFF, TeltoCharge will not start charging with this type of EV connected.

''By default this setting is turned OFF''

==Charging location is ventilated==
There are electrical vehicles which requires ventilation (charging is done on state D), because they use lead batteries and it is of great importance to ventilate them.

If EV sends signal to go to state D, but charger is not installed outside and this parameter is set to „NO“- charging will not be started.

If TeltoCharge is installed outside, set this setting to ''YES.''

''By default this setting is set to NO''

==Temperature warning==
There is a possibility to increase temperature warning level. When charger reaches this temperature level, it starts to ventilate itself by decreasing charging power. If Charger reaches 80''°C'' it turns off relays and stops charging process.

''By default this setting is set to 60 °C''

==Factory default settings==
By using this setting installer can restore Factory default settings. This function restores all settings which were set in the Installer menu as well as in the Main menu.

After this reset yellow LEDs starts blinking which means that charger requires to set-up Installer menu again.

==Reboot device==
There is a possibility to reboot charger through the Teltonika Energy app.

== Troubleshoot file ==
Charger generate troubleshoot file, which contain all necessary logs. This function allows to download troubleshoot file from the charger via app so that Support or Installer could check what is wrong.

[[Category: Mobile app]]